At Shahbaj Online, we are committed to providing a seamless booking experience for our customers. This Transit Policy outlines the terms and conditions regarding ticket delivery, changes, cancellations, and refunds for events and travel bookings.

• Upon successful payment, customers will receive an e-ticket via email and SMS within 5–15 minutes of booking.
• In rare cases, if an e-ticket is not received within 30 minutes, customers must contact our support team at support@shahbajonline.com or call +91 84589 82252.
• Customers must verify ticket details and report any discrepancies within 24 hours of receiving the ticket.

• Event Tickets: Shahbaj Online acts as a ticketing platform and is not responsible for delays or cancellations by the event organizers.
• Travel Bookings: Customers must comply with the carrier’s (airline, bus, train) policies regarding luggage, boarding time, and ID verification.
• Check-in & Boarding: Customers should arrive at the departure point at least 30–60 minutes before departure. Shahbaj Online is not responsible for missed departures.

• Event Tickets: Cancellation and refund policies depend on the organizer’s terms. If the event allows cancellation, refunds will be processed within 7–14 working days after approval.
• Travel Tickets:
  • Airline Tickets: Refunds follow airline policies. If refundable, the amount will be credited within 7–21 working days.
  • Bus & Train Tickets: Subject to respective carrier policies. Processing time for approved refunds is 5–10 working days.
• A processing fee of ₹50–₹500, depending on ticket type and service provider, may be deducted from refunds.

• Customers may request modifications to their bookings (date, time, or seat) if permitted by the airline, bus operator, or event organizer.
• Change requests must be made at least 24 hours before departure/event.
• Modification fees apply as per the service provider’s policies.

• In case of cancellations due to natural disasters, government restrictions, or unforeseen circumstances, refunds or rescheduling will be handled based on the respective service provider’s policies.

For any transit-related inquiries, contact our support team:
📧 Email: support@shahbajonline.com
📞 Phone: +91 84589 82252

Last Updated: 01 Jan 2025